AveMed.lv  customer care

Consult with your doctor or pharmacist before buying the product, and carefully read the instructions for the use of the product.

The customer has the right to withdraw from the order if there are visual defects that have occurred during delivery. The product can be returned if the customer submits receipt document confirming the purchase - a check, bill of lading or receipt. Consumer Rights Protection Law Section 12. Point 5. The money is returned within 14 working days from the moment of refusal to the account used by the customer to pay for the order.

In case the products are damaged, the buyer has the following exchange options.

Go to the online store specified by the manufacturer, Plieņciema Street 16, Marupe, Latvia, LV-2167 on working days from 9.00 to 17.00 (taking with you a document confirming the purchase), we recommend as the fastest way to prevent the exchange of goods, or call + 371 24246799, where AveMed.lv employee will recommend the best solution to the situation.

Prices can be changed without notice. All prices in store www.avemed.lv are indicated in euros with 21% VAT included.

Privacy Policy

All the information that a customer fills in online store AveMed.lv during purchase is necessary for us to perform order processing and quality of customer service. This information is the property of "Lotos Pharma" and is not passed on to any third parties.

In order to perform order processing, we need the following information:

Customer Name, Surname - so that we can specify an authorized recipient for the order.

Delivery address - so that we can deliver the order.

Contact Phone – so that the courier service or customer consultant can contact the customer.

E-mail - is used for authorization in the online store, an order confirmation is sent to it, as well as it is used for communication with the custom.